Ameet M Desai

Chief Technology Officer @Azb & Partners

Mumbai, MH, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2023 — Present

Chief Technology Officer @Azb & Partners

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Mumbai, IN

Standardizing operating procedures and streamlining firm policies plus procedures. Mitigating operational incidents and problems through technical analysis, team alignment and vendor management. Continuous reformation towards problem management and solution to improve overall customer experience. Reduced incident /problem management related challenges by over 55% and bench marked +70% resolution within 30 minutes. Cyber and information security improvement through phishing campaigns, annual awareness trainings, red teaming exercises, assessment of all technology products followed by exhaustive vulnerability scanning plus penetration testing. Annual calendars are put in places for these tasks with security advisors and third party auditors. This has also resulted in 100% success of client TPSA and reviews. Cost saving exercise in reviewing all existing contracts to reduce recurring cost and ensure they complete their obligations. Negotiating strategies used extensively while on-boarding new partners, OEMs and/or service providers.

EDUCATION

1996 — 1999

Smt Indira Gandhi College of Engineering

Bachelor of Engineering, Electronics & Telecommunication

1993 — 1995

Shah & Anchor Kutchhi Polytechnic

Diploma in Engineering, Digital Electronics

1995 — 1996

Shah & Anchor Kutchhi Polytechnic

Diploma in Engineering, Electronics & Telecommunication

SKILLS

Call CentersBusiness IntelligenceOffshoringIT OutsourcingManagementInfrastructureOutsourcingIT OperationsIT Service ManagementBusiness Process ImprovementCtiNetworkingIT StrategyCustomer Relationship Management (Crm)Resource ManagementSlaRoutersBusiness Process Outsourcing (Bpo)TelecommunicationsIntegrationTransition ManagementDisaster RecoveryConsultingAtm NetworksRequirements AnalysisFirewallsIvrCloud ComputingSoftware DocumentationSdlcSolution ArchitectureIT ManagementVoipVendor ManagementData CenterTeam ManagementSwitchesInformation TechnologyBpoSoftware Project Management

ABOUT AMEET M DESAI

A career oriented in the design, solution & management of inter-functional technologies to enhance business growth & achieve organization objectives.Management of end to end delivery of IT services and solutions. Clientele were both local & global having business in search, banking, retail, telecom, healthcare, legal, transportation & insurance sectors.Project related deliverable include design, planning, costing, SOW/MSA review, purchasing, implementation, integration, documentation, delivery, testing & turn-up.

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