Amber Ross
North America Customer Experience Program Manager & Customer Success Team Lead @Lenovo
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WORK HISTORY
North America Customer Experience Program Manager & Customer Success Team Lead @Lenovo
US
With a passion for enhancing customer satisfaction and loyalty, I\'ll be leading comprehensive CX initiatives to drive impactful results. Stay tuned for updates on our journey to delivering exceptional experiences!
EDUCATION
Wake Technical Community College
A.A., English
East Carolina University
Bachelor of Science - BS
SKILLS
ABOUT AMBER ROSS
With over 12 years of experience in project management, program management and sales at Lenovo, I am currently leading comprehensive customer experience (CX) initiatives to drive impactful results in the North America region. I am responsible for identifying and analyzing business trends, launching new programs, and filling current portfolio gaps, while ensuring alignment with the company\'s vision and strategy.I am also a certified Dare To Lead professional, who leverages leadership skills to empower team members and drive collective success via knowledge sharing and mentorship opportunities. I am passionate about enhancing customer satisfaction and loyalty, and delivering exceptional experiences that meet and exceed customer expectations. I believe that creative approaches open opportunities, and skilled management allows for a flawless execution.
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