Amber Barbatsuly
Senior Manager, Renewals @VergeSense
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WORK HISTORY
Senior Manager, Renewals @VergeSense
US
Developed and implemented a comprehensive renewals strategy that aligns with the company\'s goals and growth targets-Utilize data and analytics to monitor the performance of renewals, track renewal trends, and make informed decisions-Develop regular reports and dashboards to measure performance and overall retention metrics-Establish and refine renewals metrics, KPIs, and processes to maximize renewal rates-Incorporated playbooks and processes to streamline the entire renewal process resulting in a 30% increase for on-time renewals-Generate regular reports on renewal metrics, providing insights and recommendations for improvement for both Senior Management & Board of Directors-Engage with Sales, CSM’s, Finance and Legal, creating a streamlined process during renewal negotiations-Identify opportunities for upselling and cross-selling additional products or features during renewal negotiations-Created a metric within the renewal dashboard to track expansion and uplift (newly implemented metric) captured at time of customer renewal.
EDUCATION
Shepherd University
Bachelor of Science - BS
Eastern West Virginia Community and Technical College
Associate's degree
ABOUT AMBER BARBATSULY
Customer-focused SaaS leader with a proven track record of driving retention, revenue…
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