Caprice Balleweg
Senior Customer Success Manager @VergeSense
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WORK HISTORY
Senior Customer Success Manager @VergeSense
In my current role as a Senior Customer Success Manager, I manage and support a portfolio of customers on behalf of a company that delivers Occupancy Intelligence solutions to leaders across CRE, Workplace and Employee experience, Workplace Design, Facilities Management, and Corporate Technology.Key Highlights- Received \"Account Save of the Year\" Award for 2025 in recognition of my success retaining several risky accounts and over $200K in renewal ACV- Drove $564K in expansion ACV across accounts in 2024- Created a Churn Risk Playbook to guide best practices for proactively managing churn risk across our business unit
EDUCATION
Valparaiso University
Bachelor's degree, International Economics & Cultural Affairs
SKILLS
ABOUT CAPRICE BALLEWEG
Helping companies leverage occupancy intelligence to make data-driven decisions.
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