Amarjyoti Sinha

Senior Specialist, R & d Learning @百时美施贵宝

Hyderabad, IN

As a Senior Learning Specialist, I support a wide range of learning operations and user enablement initiatives across a global organization. My role focuses on ensuring seamless learning experiences, optimizing support workflows, and driving continuous improvement in training delivery and onboarding processes.1. Learning Support Operations: Manage and triage learning support tickets, resolve complex issues, and provide expert guidance to team members. Escalate critical matters to appropriate stakeholders to ensure timely resolution.2. Mailbox & Inquiry Management: Oversee the team mailbox, respond to learning-related queries with accuracy and efficiency, and ensure alignment with strategic learning objectives.3. Advanced User Support: Deliver expert-level support for enterprise learning systems, troubleshoot technical issues, and guide users on system functionalities and best practices.4. Cross-Functional Collaboration: Act as a communication bridge between learning support, business capabilities, and strategic teams to streamline issue resolution and knowledge sharing.4. Knowledge Management: Lead the creation and maintenance of internal playbooks and documentation to support consistent and effective learning operations.5. New Hire Onboarding: Spearhead onboarding initiatives for new hires, including the enhancement of digital onboarding platforms to ensure a smooth and engaging experience.6. Training Coordination: Organize and support training events such as development days and knowledge-sharing sessions, ensuring high-quality delivery and operational excellence.7. Insights & Reporting: Generate and analyze reports on user support trends and resolution metrics to inform process improvements and strategic decisions.

Nand English High School

HSLC

Shrimanta Shankar Academy

HS

Asian Institute of Management and Technology

BCA