Amar A.

WORK HISTORY

EDUCATION

SKILLS

ABOUT AMAR A.

Over 18 years of industry experience with expertise and special focus on Digital Transformation solutions, Professional Services and Presales across Intelligent Hybrid Cloud Monitoring, Cloud Management Platform, AI Ops, Machine Learning, IT Process Automation (Workflows), Application Performance Management, IT Service Management, RPA & Cognitive Automation and Platform Engineering.• Beyond solution design, I bring a strong sales acumen to the table, aligning client needs with tailored offerings that deliver value and drive ROI. • Years of experience driving Customer expansions and organic growth by collaborating with key decision-makers, identifying growth opportunities, building compelling business cases, and present actionable roadmaps to achieve client goals. • Led multiple teams including Consulting, Professional Services, Presales and Service Delivery over the last two decades• Currently, managing the SRE Team in Dublin with a focus on improving ServiceNow’s Infra operations (Global Cloud Ops) by expanding the usage of ITOM and driving Automation initiatives [Now on Now]Areas of Exposure:• Initial Due Diligence for deal qualification; resourcing estimations, designing tools architecture; sketching implementation plans; putting together the Bill-of Material; and writing proposals and SoW. • Manage technical escalations, best practice sharing, designing solutions; and answer technical questions throughout the sales process to identify/progress/close sales and develop customer relationships. • Maintaining high levels of customer engagement with a focus on value realization, customer satisfaction and loyalty• Develop solution cost structure by identifying all cost points, effort sizing & optimization for RFP responses• Ability to bridge technical excellence with strategic sales insight ensuring lasting partnerships and sustained success.• Working closely with sales in support of generating new business revenues.• Collaborate with wider Cross Functional Teams to design the most effective solution for the clients. • Teambuilding, Training, Mentoring and Coaching• Stakeholder Management – Clients, Vendors and PartnersTechnical Expertise:• Cloud Monitoring solutions – BMC Truesight, Zenoss, SCOM, IBM, Interlink, ServiceNow ITOM• IT Process Automation - BMC Atrium Orchestration, Ayehu, ServiceNow Flows• Batch Scheduling – Redwood RunMyJob, BMC Control M• Robotic Process automation – UIPATH, BluePrism, Automation Anywhere• Fair understanding of market trends and offerings around Gen AI, LLMs and RAG• Public Clouds – Azure and AWS