Amanuel Kibret

IT Field Support @Asurion

San Jose, CA, US

Provided in-person device setup and technical support for smartphones, tablets, and other consumer electronics.• Met with customers in their homes, offering customized assistance and technical solutions.• Maintained standards and drove improvements in customer and partner experiences by responding to emergingissues, analyzing key metrics and performance indicators, and advocating for customer experience.• Fostered strong customer relationships by understanding their needs and delivering appropriate solutions.• Recognized as the top employee for customer support, consistently exceeding expectations by swiftly resolving issues and ensuring every customer received exceptional care.