Amandine Delval

Lead Crm @VML

Toulouse, FR
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2023 — Present

Lead Crm @VML

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Management de l’équipe CRM (2 personnes)- Définition des stratégies relationnelles PRM et CRM - Conception et déploiement de campagnes et parcours omnicanaux (email, SMS, Push App, WhatsApp)- Pilotage de la performance (reporting, analyse, recommandations)- Structuration et exploitation de la connaissance client (segmentation, enrichissement, qualification)Liste non-exhaustive des clients pour lesquels je travaille / j\'ai travaillé : IKEA, Kia, Subway, Center Parcs, TotalEnergies, Toulouse Football Club, Grand Optical, Oney Bank.

EDUCATION

2012 — 2014

Novancia Business School

Master, International Business Development

2009 — 2012

Université Paris Nanterre

Licence, Langues Étrangères Appliquées

2012 — 2012

University of Nottingham

Erasmus - Modern Languages and Cultures

SKILLS

OrganizationTelecommunicationsTélécommunicationsCustomer ServiceDéveloppement CommercialStratégie MarketingMarketing StrategySalesforce Marketing CloudBenchmarkingHtmlCrmGoogle AnalyticsEmail MarketingPowerpointPublic SpeakingUse Case AnalysisMarketing DigitalTeamworkE-CommerceSocial MediaInternational DevelopmentAdobe Campaign ManagementMicrosoft WordTeam Leadership

ABOUT AMANDINE DELVAL

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Amandine Delval — Lead Crm at VML in Toulouse, FR | Unifers