Amanda Williams
Field Operations Specialist @TIGER 21
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WORK HISTORY
Field Operations Specialist @TIGER 21
The Field Operations Specialist (FOS) is responsible for the service experience of TIGER 21 “Chairs” (paid contractors who lead TIGER 21 Member Groups). The FOS is the “go-to” representative for our 60+ “Chairs” as they assist in the logistics, delivery, and execution of Member meetings around the globe each year. Our FOS’ interface with Chairs daily and ultimately deliver a gold standard of service at all interactions to reflect TIGER 21’s commitment to excellence.Chair Service Support: Proactively partner with each assigned Chair to develop meetings and Member interactions that matter. Manage Chair inquiries regarding, but not limited to, business, general and technical support, accounting, membership, problem-solving, and curriculum development. Meeting Logistics: Coordinate venue, food and beverage, AV, speakers, and arrangements for Member meetings. Coordinate and assemble required meeting materials. Responsible for post-meeting data collection.Client/Member Information: Ensure on a proactive basis that all client/Member information in the CRM and other applications is correct and up to date. Policy/New Initiative Promotion: Communicate to the Chairs and support any new company policies and initiatives.Group Strategy and Analytics: Maintain monthly executive dashboards for each assigned Chair.Additional Support: Provide ad hoc support to conferences, training and TIGER 21 events.
EDUCATION
Wake Forest University
Bachelor of Arts (B.A.), History
University of Chicago Law School
Doctor of Law (J.D.)
ABOUT AMANDA WILLIAMS
A client services professional adept at building and maintaining relationships and…
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