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Amanda Tharp
Billing Specialist (Non-energy) @Alliant Energy
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WORK HISTORY
Billing Specialist (Non-energy) @Alliant Energy
Cedar Rapids, IA, US
Duties- Conduct business process research and create functional design documents to recommendinfrastructure updates in Oracle CC & B- Assist with creation of billing automation bots including system integration research, documentation ofstep-by-step processes, UAT, performance monitoring, audit compliance, and enhancement- Responding to complex customer billing inquiries and disputes using root cause analysis for resolution and prevention of future issues- Completing internal audits by creating queries in SQL and IBM Analytics- Continuous process improvement including process analysis, flow-chart and standard operating procedure creation, training material design, communication of changes, and overseeing implementation compliance- Utilizing Excel, SQL, and IBM analytics for manual invoice calculation and billing entry in compliancewith existing customer contracts, rate tariffs, accounting requirements, and state/local regulations- Managing documentation for individual project and customer-account reconciliation, billing disputes, contract/tariff changes, and communication- Educate internal and external customers on program offerings and self-service tools- NEB SharePoint creation and management to contribute to future department automation goalsAreas of Expertise- Asset Management- Auditing- Electric Systems Construction- Renewable Energy Construction- NHA Construction Projects- Natural Gas Conversion and Construction
EDUCATION
Coe College
Bachelor's Degree, Psychology, Organizational Sciences, and Business Administration
SKILLS
ABOUT AMANDA THARP
Customer Engagement and Data Management Specialist (Freelance)
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