Amanda Groppetti
Vice President of Account Management @Oomnitza
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WORK HISTORY
Vice President of Account Management @Oomnitza
Develop and implement upsell and cross sell strategies to achieve additional ARR from existing customers - Strategic partner for 150+ accounts and drive renewal process to ensure retention of business by partnering directly with Customer Success Team - Created and implemented Account Management and Customer Success Processes to ensure customers are maximizing platform usage and minimizing churn - Responsible for Customer Experience and Journey Post-Implementation - Partner with Senior Training Specialist to create training curriculum for internal and external usage, along with beta certification program - Manage team of Two (2) Account Managers, Six (6) Customer Success Managers, Three (3) Technical Support Team Members and One (1) Training and Education Senior Specialist - Manage pipeline and provide forecasting in SFDC to ensure success on a monthly, quarterly and annual basis for renewal and up-sell activity for upper management and Board of Directors Head of Customer Success since January 2021
EDUCATION
San Francisco State University
BA, Communication Studies and Marketing
SKILLS
ABOUT AMANDA GROPPETTI
Dedicated team player with an ability to succeed in a rapidly changing landscape. A…
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