Amanda Peake

Head of Booking and Information Centre @British Pregnancy Advisory Service (BPAS)

Warwick, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2022 — Present

Head of Booking and Information Centre @British Pregnancy Advisory Service (BPAS)

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Leamington Spa, GB

EDUCATION

1981 — 1983

South Trafford College

National Diploma

1983 — 1986

Manchester Polytechnic

HNC

SKILLS

Business Process ImprovementStrategyTrainingWorkforce ManagementCustomer SatisfactionInbound MarketingCall CenterBpoContact CentersProcess ImprovementService DeliverySlaCrmCustomer ServiceNew Business DevelopmentAccount ManagementOutsourcingCoachingProject ManagementGovernmentLeadershipCall CentersPerformance ManagementTelemarketingProject PlanningCustomer ExperienceVendor ManagementBusiness AnalysisOperations ManagementTeam LeadershipManagementTeam ManagementChange Management

ABOUT AMANDA PEAKE

A self-motivated forward thinking professional, with considerable expertise in operational delivery, people and client relationship management. Employed in a variety of senior operational management roles for the past 32 years within the public, healthcare, financial services and outsourced contact centre environments. A strong motivational, firm and fair leader who is focused, considered and decisive. An excellent communicator, both orally and written and at all levels with proven ability in improving operational efficiency and business processes and exceptional operational delivery. A team player with a great sense of humour, who is extremely customer focused and strives to offer a quality of service that exceeds client’s expectations. Specialties: Operational and Client Management, health, government, financial services and product recall operations.

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Amanda Peake — Head of Booking and Information Centre at British Pregnancy Advisory Service (BPAS) in Warwick, GB | Unifers