Amanda Harrison
Regional Customer Manager @Yorkshire Water
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WORK HISTORY
Regional Customer Manager @Yorkshire Water
GB
Leading the team who have regional responsibility for the experience provided to customers who encounter difficulties with clean or waste water services. Ownership of processes and experience to ensure accurate diagnosis of impacting issues along with timely dispatch of Field resources for resolution, within strictly regulated SLAs. Managing a team of Catchment Leaders, Technical Triage specialists, Planners and Field Engineer Schedulers, also serving as wellbeing lead, engagement lead and mentor role to developing leaders.
SKILLS
ABOUT AMANDA HARRISON
An experienced and motivated Senior Manager with vast experience in leading customer facing, and support teams, to deliver exceptional Customer Service. I have worked within large & regulated organisations including Utilities, Telecoms, Insurance, Banking and Travel and have a reputation for building strong & agile award-winning teams in high pressured, customer centric environments. A resilient individual with a proven track record of delivering strategy through inspiring leadership, continuous improvement, collaborative working and building trust. Culture is key, fostering a space where diversity is welcomed, health and wellbeing is championed & we give back to our community in a meaningful way. Coaching is at the heart of everything that I do.
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