Maneer Taj
Customer Service Specialist @Yorkshire Water
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WORK HISTORY
Customer Service Specialist @Yorkshire Water
Taking ownership of complex customer issues, identifying customer needs and driving resolution within defined service level agreements (SLA).Providing effective recovery solutions that are beneficial to the customer and the business.Ensuring customer information is accurate and up to date in line with GDPR and business security processes.Identifying vulnerable customers and registering them for appropriate services and managing in line with their specific needs.Effectively and proactively managing personal queues/workloads/customer cases in line with SLA’s.Identifying and escalating potential operational risks or issues using the documented escalation framework.Driving continuous improvement to benefit colleagues and the customer journey.Utilise multiple systems including SAP, FYLD, Show me, Odyssey Map System & ICE Platform.
EDUCATION
Carlton bolling College
Functional Mathematics, Functional Mathematics
ACCA
Accounting and Finance
University of Bradford
Bachelor's degree, Accounting and Finance
ABOUT MANEER TAJ
Part-qualified ACCA accountant with expertise in accounts payable/receivable, financial reconciliation, and data analysis. Detail-oriented, proactive, and committed to improving financial processes and supporting organisational goals.My finance background includes processing high‑volume invoices, managing supplier payments, reconciling accounts, and maintaining accurate financial records. I have supported end‑to‑end ledger activities, from raising purchase orders and handling credit notes to monitoring outstanding debt, allocating payments, and assisting with month‑end tasks. This work strengthened my analytical skills, attention to detail, and ability to work with precision under tight deadlines.With a strong commitment to service excellence, I am a dedicated Customer Service Case Specialist known for resolving complex issues with clarity, empathy, and efficiency. I bring a solutions‑focused mindset to every interaction, ensuring customers feel heard, supported, and confident in the outcome.My experience includes managing high‑volume case queues, analyzing customer concerns, and collaborating across departments to deliver timely resolutions. I excel at turning challenging situations into positive experiences by combining strong communication skills with a deep understanding of policies, processes, and customer needs.Driven by continuous improvement, I leverage data, feedback, and root‑cause analysis to identify trends and recommend enhancements that strengthen both customer satisfaction and operational performance. I thrive in fast‑paced environments where accuracy, accountability, and professionalism are essential.
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