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Arlene Magdangal
Applications Engineer - Crm @Wesley Mission
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WORK HISTORY
Applications Engineer - Crm @Wesley Mission
Pitt Street, AU
Microsoft Dynamics CRM 365 Functional Consultant for Wesley Mission IT Operation Services• Planning and delivering strategies to improve the adoption and utilization of the CRM throughoutWesley New South Wales, Australia• Working closely with the IS Operations and Business Units to develop a standardized process and reports templates and deliver regular/ad-hoc reporting and insights into the stakeholder engagement activities of the organization to multiple levels of the organization• Providing proactive support to internal teams in their use of the CRM to manage key stakeholder relationships, identify new opportunities and develop and promote new solutions• Champion the development of Wesley’s CRM capability by guiding the evolution intobusiness process automation• Maintaining the integrity of the data within the CRM, user registrations and access permissions• Support other divisions across the organization with their CRM requirements. • The Subject Matter Expert (SME) for the CRM
EDUCATION
Colegio De San Juan De Letran
Bachelor Degree in Computer Management, Manila,Philippines
SKILLS
ABOUT ARLENE MAGDANGAL
20+ years of total extensive experience in CRM Project Management, Functional Consultant, Administration, System Analysis, Change Management, Vendor Management, and Project Delivery in Manufacturing, Financial/Insurance, Hospitality, and Non-Profit domains in Information Technology.
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