Alyssa Okamura
Digital Communications & Social Media Specialist @Hawaiian Electric
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WORK HISTORY
Digital Communications & Social Media Specialist @Hawaiian Electric
Honolulu, HI, US
Handle proactive outage notifications on social media for customers on Hawai\'i Island, O\'ahu, Maui, Moloka\'i, and Lānaʻi.• Manage crisis communications and public safety messaging through social media during severe weather events and other company emergencies.• Enhance customer experience through addressing customer service inquiries. • Produce and curate content for social media platforms to increase engagement and inform the public.• Provide digital communications support at events, such as press conferences, community meetings, and service projects. • Monitor news media and social platforms to track public sentiment about the company.• Complete reports showcasing social media statistics and metrics for internal reference.
EDUCATION
Hilo High School
High School Diploma
Creighton University's Heider College of Business
Bachelor of Science in Business Administration, Marketing (Strategic Communications) & Management (Social Entrepreneurship)
ABOUT ALYSSA OKAMURA
With a passion for innovation, sustainability, and the world of social media, I am thrilled to be a part of Hawai\'i\'s clean energy future by working alongside Hawaiian Electric\'s corporate communications team as a Digital Communications & Social Media Specialist.
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