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Almendra Black
Senior Relationship Banker @Truist
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WORK HISTORY
Senior Relationship Banker @Truist
Остин, TX, US
Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines. Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships. Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists. Participates fully in all components of the established Truist Retail Community Bank Leadership Routines. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning. Advises on consumer lending options and takes loan applications. Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines. Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch.
EDUCATION
Universidad San Ignacio de Loyola
Bachelor's degree, Bachelor of Business Administration BBA
ESIC Business & Marketing School
Specialization in Business Managment, Gestión Comercial
ESAN Graduate School Of Business
International specialization in Business Managment, Business, Management, Marketing, and Related Support Services
Universidad de Piura
Excel for Business
Universidad Nacional Mayor de San Marcos
Specialization in Public Managment and Finance, Non-Profit/Public/Organizational Management
SKILLS
ABOUT ALMENDRA BLACK
I am a Business Administrator with a degree from San Ignacio de Loyola University in Lima, Peru, and a specialization in Business Management from ESAN Graduate School of Business.With over a decade of experience in the banking industry, I have built strong expertise in commercial operations, process optimization, and client relationship management. Throughout my career, I have led initiatives that enhanced operational efficiency, improved service delivery, and contributed to sustainable revenue growth.My experience includes close collaboration with cross-functional teams—spanning sales, operations, and compliance—to ensure business processes are aligned with broader strategic goals.I am currently seeking new opportunities in commercial management, process improvement, or leadership roles where I can leverage my strategic insight, practical experience, and results-driven approach to create meaningful impact and support organizational success.
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