Allison Mannos
Senior Manager, Customer Experience @Los Angeles Metro
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WORK HISTORY
Senior Manager, Customer Experience @Los Angeles Metro
Los Angeles County, CA, US
I implement rider insights, qual research, and engagement into actionable policy and programming at Metro, in partnership with many departments. This includes Customer Experience improvements like more intuitive and multilingual wayfinding, accessibility, etc. at new/future stations and the Rail to River bike path, co-implementing accessibility projects, and how we serve communities better during mega events.
EDUCATION
Los Angeles City College
AA, Liberal Arts and Sciences/Liberal Studies
UCLA
B.A., Asian-American Studies, Urban Planning
ABOUT ALLISON MANNOS
Experienced leader with a demonstrated 18 year+ history in the non-profit, private, and public sectors to effectuate systemic change. Strong background in equitable sustainability, racial justice, communications, campaigns, urban planning, and public policy. Committed to and skilled in building capacity for organizations and communities and incorporating racial equity into policies, programs, communications, and leadership development. Proud Chinese American hapa and 3rd gen Angeleno.
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