Yvette Zr Rapose
Deputy Chief Customer Experience Officer at Los Angeles County Metropolitan Transportation Authority @Los Angeles Metro
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WORK HISTORY
Deputy Chief Customer Experience Officer at Los Angeles County Metropolitan Transportation Authority @Los Angeles Metro
Los Angeles, CA, US
EDUCATION
University of Phoenix-Southern California Campus
Bachelor of Business Administration (BBA), Business Administration
California State University-Los Angeles
Master of Science (MS), Public Administration
Southern Methodist University Cox School of Business Career Management Center
Metro Leadership Academy, Continuing Education, Executive Leadership
Harvard University
Continuing Executive Education, Community Planning & Development
ABOUT YVETTE ZR RAPOSE
I am a dynamic, results-oriented Manager with extensive experience in designing and developing programs that enhance public management and community engagement. As the lead architect for outreach on the renowned Carmageddon effort (shutting down of the I-405 in California for an entire weekend, twice), I specialize in strategic planning, project development and process improvements. I am an expert in change management and build internal/external relationships; I exercise creativity as a strategic thinker and am an excellent communicator. Critical to my success, is my experience as a skilled manager with a focus on optimizing human resources, collaborating effectively to set priorities and entrusting employees to complete assigned tasks. I am also a skilled facilitator and diversity trainer.
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