Allan Hartley

WORK HISTORY

EDUCATION

ABOUT ALLAN HARTLEY

With more than two decades of experience in the records management industry, I specialise in delivering innovative archiving and document management solutions that support organisations as they transition into an increasingly digital world.My mission is to empower organisations with tailored, forward-thinking solutions that simplify complex environments, reduce costs, and enhance operational efficiency.As a Strategic Account Manager, my responsibilities and expertise include:Leading strategic account management implemented across the Scottish Public Sector, including the NHS, Local Councils, Housing Associations and a large complex corporate client base.Implementing annual performance indicators aligned with both group and contractual expectations.Negotiating project scopes, service level agreements and contract extensions and renewals.Building and maintaining strong client relationships to understand and support their strategic journey.Ensuring full Salesforce and sales-excellence compliance throughout the process for internal transparency.Reviewing book of business issues, identifying revenue leakage, and collaborating with clients to resolve.Producing Key Account Plans to maximise growth and enhance the client lifecycle.Supporting the Chief Revenue Officer in delivering top-line growth and profitability through strong client engagement.Maintaining in-depth knowledge of products, solutions, and market developments.Managing client performance and activities through defined KPIs across the entire BoB.Meeting and exceeding predefined strategic KPI targets.Proactively managing account level debt to reduce debtor days to below 45 for the group from a history of bad debt and slow payers.Developing and nurturing business partnerships to strengthen the company’s market position.Building senior level relationships to foster long term partnerships and deepen understanding of client needs.Establishing information governance frameworks through strong industry and regulatory insight.Strengthening customer relationships at all levels and overseeing all associated activities.Managing and reporting on client surveys, outcomes, and follow-up remediation.Identifying emerging product needs and future client requirements.Recognising and developing new revenue streams and growth opportunities.Ensuring compliance with all company policies and data protection legislation to safeguard client and employee information.Protecting the rights of team members and clients under relevant information-governance and data protection laws.