Allan Levesque
Technology Manager @The TJX Companies, Inc.
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WORK HISTORY
Technology Manager @The TJX Companies, Inc.
Marlborough, MA, US
Accountable for the Operational Service of TJX Distribution global facilities and the applications that support them. Collaborate with IT partners to ensure operational stability throughout a products lifecycle. Represent Global Supply Chain Level 3 to TJX Business Partners and IT Leadership, including ownership of Service and Partner reviews. Provide oversight of critical incident management and business facing communications. Monitor, Assess, and Report on trends utilizing Problem Management. Drive team ownership of technical and process documentation to ensure rapid recovery to outages. Lead a virtual onshore and offshore team of 3rd party partners who provide supply chain application support for all services. Partner with Solution Delivery teams to drive robust service design using Agile methodology. Accountable for adherence to Sarbanes Oxley and all compliance standards. Co-facilitated Peak Preparations for all Infrastructure and Operations to raise awareness and focus on critical applications driving down major incidents by 8% and reducing downtime by 15% year over year.
EDUCATION
Westfield State University
Criminal Justice
Dean College
Associates, Law Enforcement
ABOUT ALLAN LEVESQUE
Dedicated, detail oriented ITIL Service Manager with a firm understanding of Incident and Problem Management. Experienced in driving product, process and customer service improvements while building partnerships with key business decision makers. Proficient in data analysis to identify process gaps and implementing solutions that exceed business goals and customer expectations. Strengths include driving for results, acting with integrity and developing talent.
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