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Allan Castillo
Global Operations Manager, Global Ops @Qualtrics
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WORK HISTORY
Global Operations Manager, Global Ops @Qualtrics
Mexico City, MX
EDUCATION
Lone star College-Tomball
Bachelor of Business Administration - BBA, Business Administration and Management, General
Universidad del Valle de México
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT ALLAN CASTILLO
20+ years in Customer Service industry ready to allocate my experience in a company not just for a life-long career to overcome professional obstacles but to learn from others and apply those skill with those around me to achieve personal growth,commitment, knowledge and motivation-Proven leader with a strong background in team management, contact centers (in-house and BPO operations), quality assurance, and training- Tracking NPS, CSAT, ASA, ABA and AHT metrics, identifying customer needs and driving actions to improve customer satisfaction- Skilled in negotiation, task management, call centermetrics, and complaint management- Experience in global project management with a focus on process enhancement, process implementation- Detail-oriented, with exceptional communication, team management, problem-solving, and decision- making skills
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