Alison Murray Bender

Business Services Analyst @City of Durham

Durham, NC, US

Help manage the process that external City event producers will follow when hosting events within the City of Durham.Assesses special events that are held in the City and performs quality control, including on site, ensuring compliance with rules and requirements. Frequent weekend work will be required.Ensures that City-provided support services and event producers meet specified commitments.Consults with management and other staff, in particular departmental liaisons participating on the City’s Special Event Review Team (SERT), to troubleshoot and resolve issues to meet event producer needs to successfully host their event and to ensure the City’s needs are met.Serves as liaison to other City departments and to external event producers, as well as event service providers as needed.Works with staff to ensure the application website and materials are up to date and creates additional documents as needed to address event organizer questions.Analyzes operational processes and recommends improvements, develops performance measures, and develops and updates operational plans.Supervises support staff including conducting performance evaluations, coordinating training, and implementing disciplinary action.Processes special event invoices for payment; issues payment reminders to event organizers; tracks payments; and required inspections.Organizes and attends meetings with City staff and event stakeholders; prepares agendas; evaluates event requests and requirements; presents special event related information and potential impact for review.

UC San Diego

UCSD Extension Certificate, Geographic Information Science and Cartography

East Carolina University

Master of Science (MS), Sustainable Tourism

Penn State University

Doctor of Philosophy (PhD), Recreation, Parks, and Tourism Management

North Carolina State University

Bachelor of Science (BS), Parks, Recreation, and Tourism Management