Alison Storey
Escalation Exceutive @思科
Signup · Get unlimited contacts
WORK HISTORY
Escalation Exceutive @思科
EDUCATION
Stanford University Graduate School of Business
Advanced Program Management
The George Washington University
Project management
University of Plymouth
Joint BCS Hons, Oceanography and Environmental Studies
ABOUT ALISON STOREY
Highly motivated, results-driven leader focused on positive outcomes for Cisco and customers. • Expert in escalation management, mobilizing cross-functional teams in response to highly visible, urgent, critical situations and issues. • Customer and stakeholder advocate, leading development/execution of resolution strategy to solve issues, alleviate customer concerns, and return to normal business processes.• Strategic thinker with strong emotional intelligence, executive presence, and customer focus.• Passionate about developing people through mentoring and coaching and building a diverse culture of excellence. • Excellent communication skills across all levels, including c-suite and board members. • Senior-level program/process/project manager with experience in Six Sigma and Quality Assurance.I am an accomplished leader with a proven record of success in highly charged and intense environments. I have excellent leadership and management skills with a team-focused approach to problem solving and organizational governance whilst ensuring Inclusion and Diversity is at the heart. I employ first-rate communication skills, from C-level through to engineering teams. I am customer focused with the ability to build trusted relationships.As a highly motivated professional with over 20 years information technology experience, I am a resourceful problem solver with a proven ability to bring rapid and appropriate resolution to challenging situations. My wide experience covers service development and service delivery, alongside product lifecycle management, technical support and Inclusion and Diversity.Key skills and attributes• Critical situation management• Complex problem identification, definition and resolution management• Conflict resolution• Executive and multi-level communication• Leadership of multi-disciplinary teams• Customer focus• Large scale program management• Negotiation skills and tactics• Flexibility and adaptability• Process analysis and improvement• Alignment of operations to strategy• Customer oriented, strong service mindset• Customer Satisfaction: Voice of the customer• Process Management: ISO, Six sigma black belt• Project Management: PMBOK• Inclusion and Diversity• Managing Virtual teams
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.