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Alison Sandell
VP Wealth, Corporate, Commercial and Institutional Banking Audit & Issue Management Manager @U.S. Bank
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WORK HISTORY
VP Wealth, Corporate, Commercial and Institutional Banking Audit & Issue Management Manager @U.S. Bank
Manage a team of issue coordinators to ensure all corrective actions, including customer remediation, are executed in accordance with procedures. Ensures that issue assignments are appropriately allocated according to issue coordinator expertise and capacity. Develops, documents and monitors performance plans for all direct reports. Provides credible challenge and validates that “completed per management assertion” (CPMA) memos created by the business and issues coordinators adequately address the root cause of the issue and are clear, accurate, and complete, including evidence to support closure. Independently validates issue resolution plans created by the business to ensure they adequately address the root cause of the issue and evaluate whether corrective actions are sustainable. Works closely with Product Risk Officers and business line partners to address matters of concern and ensure issues are properly remediated in a timely manner. Provides guidance and direction to other stakeholders in CCB Risk and the business line on Issues Management and Customer Remediation Policy and Program requirements, as necessary. Manages routines to ensure timely monitoring and tracking of issue progress to meet established issue closure dates and issue timelines are appropriately set considering staffing needs, appropriately aggressive timelines to remediate, and limiting possibility of extensions. Create training and communications regarding program or policy related topics and present/deliver to key stakeholders within the business line. Works with internal audit as a partner and liaison to assist the business line being audited.
EDUCATION
Sonoma State University
Bachelors of Science, Accounting and Marketing
ABOUT ALISON SANDELL
Accounting, Finance, Risk, and Audit professional with experience in public accounting (both tax and audit), internal auditing, bank compliance and operations, Sarbanes-Oxley (SOX), Model Audit Rule (MAR), internal control risk assessments, enterprise risk management, and third-party vendor risk management.
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