Alisha J.
Technical Support Specialist (Apple) @TP
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WORK HISTORY
Technical Support Specialist (Apple) @TP
Toronto, ON, CA
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.* Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.* Documented and updated case notes for each customer and work order.* Maintained compliance with established and updated policies and procedures with minimal supervision.* Reviewed current hardware and software configurations and recommended modifications to increase system speed.* Assessed issues to determine appropriate troubleshooting methods for remediation.
EDUCATION
Panjab University
Bachelor of Commerce - BCom, Business Administration, Management and Operations
Humber College
Post Graduate Certificate, Global Business Management
ABOUT ALISHA J.
Experienced Marketing Specialist with a passion for creativity and a background in the manufacturing industry. Skilled in communication, maintaining standards, and overseeing processes. Currently excelling as a Technical Support Specialist at Teleperformance. Let\'s connect and explore new opportunities together! You can contact me by email at a••••••••@gmail.com.
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