Ali Hood
Head of Customer Excellence & Quality @Yell
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WORK HISTORY
Head of Customer Excellence & Quality @Yell
GB
Leader in the transition to a new customer centric sales & service model to improve on-boarding & in-life customer management to drive up retention rates through improved customer satisfaction. Specifically focused on implementing methods to drive & measure quality & customer sentiment during the change journey to ensure the programme was delivering against the desired customer KPI’s
EDUCATION
University of Kent
2:1, History & Classical Civilisation
QEH, Bristol
A Levels, History, Economics & Classical Civilisation
ABOUT ALI HOOD
A commercially & customer focused, outcome oriented strategic business leader with a strong track record of leading large-scale change & customer excellence programmes to measurable improvements across all areas of business, delivering both quantifiable & sustainable business benefits. A proven & motivational leader with excellent interpersonal skills & a demonstrable energy & dexterity to create, develop & implement a vision.
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