Alicia Tyree

Associate Director, Experience & Design Transformation @Sun Life

Portland, ME, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2021 — Present

Associate Director, Experience & Design Transformation @Sun Life

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Portland, ME, US

As part of a global coaching & transformation team, I lead the advancement of customer experience maturity and best practice in the US market for Sun Life.This includes co-creating and facilitating a collaborative operating model for CX and XD teams distributed across US business units, facilitating strategy and design thinking workshops to solve for customer and business problems, and coaching leaders and their teams to serve clients better by improving insights monitoring, design-led thinking, and client experience-focused programs across the organization.

EDUCATION

N/A

University of Maine

Master of Arts - MA, Multi/Interdisciplinary Studies

2007

University of Ghana

Thesis research, Ghanaian Pidgin English Phonology

2004 — 2008

New York University

B.A., Individualized Study, Linguistics, French

SKILLS

Client Relationship BuildingPublic RelationsUser ResearchProduct MarketingSocial NetworkingCrmSocial Media MarketingCase StudiesProject ManagementScrumEvent PlanningCustomer EngagementCopywritingAgile MethodologiesManagementBloggingCspoWeb ApplicationsStart-UpsFacebookLinkedinAgile Project ManagementSourcingU.s. Health Insurance Portability and Accountability Act (Hipaa)Product ManagementUser StoriesTalent AcquisitionSocial MediaRecruitingMobile ApplicationsUser ExperienceMarketing StrategyLeadershipDesign ManagementEmail Marketing

ABOUT ALICIA TYREE

With over 15 years of experience in experience design, product management, and…

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Alicia Tyree — Associate Director, Experience & Design Transformation at Sun Life in Portland, ME, US | Unifers