Alicia MacDonald
Implementation Manager @BeyondTrust
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WORK HISTORY
Implementation Manager @BeyondTrust
Conduct management and administration of multiple concurrent BeyondTrust customer implementation projects• Track and manage project details ensuring customer implementation projects remain on track for successful completion within time and budget constraints• Work collaboratively alongside other Professional Services team members• Manage internal and external customer project inquiries• Assist with monthly project-related business reporting driving revenue recognition and utilization• Assist with internal procedural documentation and process development• Communicate project expectations to the customer and internal teams• Manage technical and non-technical project issues to resolution• Escalate risks and issues internally to management and externally to customer project management teams to resolve or mitigate risk• Provide operational reporting on project status• Ensure customer satisfaction throughout the implementation process• Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services
EDUCATION
Saint Mary's University
Bachelor of Commerce (BComm), Marketing & Human Resources
SKILLS
ABOUT ALICIA MACDONALD
A dedicated Saint Mary’s graduate with a Bachelor of Commerce degree in Marketing and a certificate inHuman Resource Management. A motivated individual who provides outstanding customer service andTeam Lead support in varied business environments. Equipped with academic credential; in pursuit oftaking on progressive responsibilities with ambition to advance career and readily accept challengespresented.
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