Alice Lord

WORK HISTORY

ABOUT ALICE LORD

As one of the largest financial and banking services institutions in the world, HSBC has given me the upmost opportunity to develop professionally. Promoting the bank’s services, answering pertinent questions and ensuring optimal customer experience are just a few of the key responsibilities that this role entails.Handling day-to-day financial transactions for customers, it is imperative to demonstrate a well-rounded understanding of the system, policies and procedures, and the ability to count and handle money accurately.As a first point of contact, high interpersonal and verbal communication skills are high-opted for. This is also replicated via phone support too, where communication needs to be clear and effective due to the sensitive nature of being responsible for people’s finances: also maintaining the bank’s trustworthiness.