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Ali Ahmed Hegazy
Technical Team Lead @Department for Education, South Australia
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WORK HISTORY
Technical Team Lead @Department for Education, South Australia
Led the implementation of learning management systems, working closely with stakeholders to gather requirements and ensure projects remained on scope and aligned with organisational needs. Provided leadership and guidance to junior ICT staff, supporting their development and ensuring effective knowledge transfer across the team. Delivered comprehensive technical support, including site visits and advanced troubleshooting of hardware, software, and network issues, while implementing both temporary and long-term solutions to maintain operational continuity. Managed user accounts and IT infrastructure, performed routine system maintenance, updates, and patching, and supported overall network performance and reliability. Delivered end-user support through training, documentation, and ongoing assistance, while maintaining accurate records of incidents and resolutions. Ensured all activities adhered to organisational policies, security protocols, and service standards, and contributed to strengthening cybersecurity practices through testing and implementing new solutions.
EDUCATION
Ain Shams University
Bachelor of Computer Engineering, Engineering
Nasr City School
High School
ABOUT ALI AHMED HEGAZY
Possessing a progressively responsible career in IT Services sector of 13+ years of extensive work experience in various aspects of Information Technology, Data Center, IT operations, Security operations, Application management, Project Management, Application Implementation, System Analysis, Solution Design, and Application Development, with a solid functional as well as technical background; Combined with a proven management, leadership, problem solving, presentation, and communication skills. Seeking a pivot role with a progressive organization wherein accrued skills and expertise can be effectively utilized toward achievement of strategic goals of the organization.
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