Ali Sarwar
Desktop Support Analyst @Sage
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WORK HISTORY
Desktop Support Analyst @Sage
Winnersh, GB
I work as part of an experienced virtual team, supporting more than 400 colleagues primarily in Winnersh. Extended to Reading, Central London (The Shard), remote workers and other UKI sites as required. I manage 2nd line service requests using Service Now, following an ITIL model with opportunities to support a variety of technologies. Key Responsibilities: • Microsoft Operating Systems and Software • Mac OS / Apple iOS • SCCM/MDT deployment • Cloud Services - Office 365 Suite/Skype for Business/Service Now • Security Services - McAfee EPO/WSUS/Secunia/VPN • Experience with Dell/Lenovo/HP/Apple hardware • Audio/Visual services including on premise Cisco/Skype facilities
ABOUT ALI SARWAR
Experienced Desktop Support Analyst with a demonstrated history of working in the computer software industry. Skilled in 1st & 2nd line support, Sales, Service-Level Agreements (SLA), Communication, and Service Now. Strong information technology professional, with extensive history of working in I.T.
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