Alfrika Williams

User Experience Manager @CommScope

Hickory, NC, US

My team and I implemented a successful delivery of a natural language AI chat bot to employees worldwide. We worked cross functionally by creating a training and communication plan with knowledge articles that developed the bot’s responses to our internal needs. A few other large projects for my team included transitioning over employees from Skype to Microsoft Teams through announcements, Newsletters, training videos, classes and games. We had less than 80 days to completely train and move the entire company over.Collaborated with the Help Desk to shape direction of new ways to improve customer to IT interactions by capturing employee’s feedback. We took the responses and drove the learning program that quickly transitioned and trained employees on Microsoft Products, Workspace ONE, MFA and other security layers implemented in the company.Other Achievements:• Participated in the Microsoft TAP 100 product launch of beta testing of Microsoft Teams and deployment process as well as collecting ongoing feedback for product improvement• Conduct presentations, webinars, and lead one-on-one training sessions• Onboarded and trained over employees using the beta platform of Microsoft Teams Live Events• Modernized training techniques with Camtasia and Vyond video training. Including workshops and mini training sessions• Communication lifecycle supports the implementation of key projects such as Workspace ONE, Office 365, Windows 10, and McAfee rollouts• Created a Knowledge Base Lifecycle process in ServiceNow that lets managers, teams, and customers around the world find, share, and use actionable information related to their needs

Rowan University

Bachelor's degree, Economics