Alexandria Fisher-Begley
Customer Success Manager @Kaplan
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WORK HISTORY
Customer Success Manager @Kaplan
Managed a strategic portfolio of 80+ of the largestand most complex university accounts through theirfull post-sales life cycle.Provided sought after pre-sales and innovationguidance to cross-functional leadership.Maintained an average retention rate of over 100%.Expanded accounts and revenue wherever possiblethrough meaningful conversations with partners.Continually received very high satisfactionresponses from partners and clients.Highest Gallup score on Client Success Team.Mentored and trained all new employees.Led program consultation and implementation withuniversity deans and other leadership, ensuringprogram success.Focus on working within constrained systemsand limited technical capabilities; findingflexible solutions for partners needs.Designed and implemented streamlined processes,procedures, forms, templates, etc. for departmentuse.
EDUCATION
Lipscomb University
Doctor of Education
Vanderbilt University
M.Ed.
UCLA
Bachelor of Arts
UCLA
BA
Vanderbilt University
Master of Education
ABOUT ALEXANDRIA FISHER-BEGLEY
Creative and analytical individual with an extensive background in written and verbal…
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