Alexandre Vinson

Customer Success Account Manager @Microsoft

Paris, FR

I\'m passionate about helping customers achieve their objectives and drive success through technology. My role is defined by 3 key pillars: Customer Relationship Management, Technical Relevance, and Customer Success Leadership.Customer Relationship Management:• I build engagement models with customers, partners, and internal stakeholders.• Managing key customer relationships and ensuring quality solution delivery.• Identifying and influencing key customer stakeholders at various levels.• Gathering insights on customer objectives and mapping them to solutions.Technical Relevance:• Aligning Microsoft solutions with customer needs and priorities.• Leveraging technical knowledge to drive customer business impact.• Identifying relevant cross-cloud technology solutions.• Staying aware of the cloud technology marketplace.Customer Success Leadership:• Connecting customer objectives with Microsoft\'s portfolio.• Aligning technology and services with customer goals.• Designing programs to improve operational health.• Managing program planning, engagement prioritization, and stakeholder interactions.• Identifying and mitigating blockers to consumption.• Tracking adoption and usage of Microsoft products and services.

CentraleSupélec

Advanced Master - Digital Engineering Expert , Informatique

Université de Tours

DUT Génie des Télécommunication et des Réseaux, Technologie informatique / technologie des systèmes informatiques

EXIN

ITIL Foundation V3, ITIL

Université Paris 13

Licence - Génie électrique et informatique industrielle Option télécommunications et réseaux, Mise en réseau de systèmes informatiques et télécommunications