Alexandre Gence
Digital Strategy & Transformation Consultant @IBM
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WORK HISTORY
Digital Strategy & Transformation Consultant @IBM
Région de Paris, FR
Innovation Consultant, Mars (2025 – Present) Co-created initiatives to enhance user experience and service delivery within an Application Managed Services Program, driving adoption of new practices. Facilitated workshops and gathered stakeholder feedback to align solutions with real client needs, applying agile and customer-centric approaches.Global Digital/Tech Partnerships Project Manager, LVMH (2023 – 2025) Negotiated and managed global partnerships, serving as the trusted bridge between LVMH Maisons and tech partners. Acted as Product Owner & Customer Success Manager for an internal platform connecting Maisons with recommended digital vendors. Led onboarding, engagement, and adoption programs—launch campaigns, training, webinars, contests, and a C-level sponsored ambassador program. Boosted platform adoption and satisfaction by resolving cross-functional issues and turning client feedback into actionable improvements. Supported startups in scaling solutions to enterprise level while balancing innovation with business expectations.LVMH Innovation Award Project Manager (2021 – 2023) Evaluated 1,500+ startups annually, identifying high-impact solutions aligned with business priorities. Facilitated 250+ collaborations between startups and Maisons, matching challenges with the right partners. Built strong founder, VC, and incubator relationships to understand innovation needs and growth challenges.Product Owner, Royal Canin (2019 – 2021) Rolled out a veterinary digital platform across 29 countries, onboarding clinics and driving adoption. Translated user feedback into product improvements that enhanced satisfaction and engagement. Coordinated cross-functional teams to resolve issues efficiently and maintain client trust.The Lab Assistant, LVMH (2018 – 2019) Pre-selected startups for LVMH, led Design Thinking workshops, and organized global tech expeditions to drive innovation and client-focused solutions.
EDUCATION
University of South Carolina
Exchange Semester, International Business
Université Paris Dauphine - PSL
Bachelor's degree , Management and Economics
Université Paris Dauphine - PSL
Master's degree, International Business and NCT Projects
ABOUT ALEXANDRE GENCE
Building lasting client relationships by listening and guiding them to success, while bridging enterprises and startups to accelerate SaaS adoption and deliver measurable impact-Franco-Swiss professional with 6+ years of international experience in Customer Success, Partnerships, and Digital Transformation. I thrive on building trusted client relationships, driving SaaS adoption, and ensuring long-term growth- Enabled 250+ startup–corporate collaborations at LVMH through strategic partnerships while leading the sourcing and selection for the LVMH Startup Programs (La Maison des Startups LVMH & LVMH Innovation Award)- Rolled out a digital service platform at Royal Canin adopted by clinics in 29 countries- Advised enterprise clients on transformation initiatives delivering measurable ROI.I bring an empathetic, consultative, and results-driven approach, combining stakeholder engagement, SaaS mindset, and startup agility to foster satisfaction, retention, and expansion-Multilingual and adaptable, I connect easily across cultures and environments.Passionate about innovation, customer experience, and making technology adoption a success story.
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