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Alex Larrave Havens
Strategy and Operations @Change.org
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WORK HISTORY
Strategy and Operations @Change.org
Built scalable infrastructure for an inaugural global campaigns team with 23 country teams, including spearheading the global rollout of multiple tools, processes, and SLAs * Program manager for campaigns teams, initiating by deeply understanding complex user needs and problems, and working to address those with robust software and operational solutions * Designed global experiments to improve support metrics, drive business value, and expand campaign support operations, delivering optimized support to high value customers * Developed OKRs for global campaigns teams, and built goal tracking frameworks and dashboards for continuous monitoring and feedback throughout the quarter * Served as liaison to various different technical teams and built infrastructure for two-way feedback sharing, resulting in increased speed and improved quality of cross-functional deliverables
EDUCATION
Harvard Business School Online
CORe Credential of Readiness
University of Oxford
Medieval Art & Architecture
Northwestern University
Master of Arts (M.A.)
Stanford University
Bachelor of Arts - BA
ABOUT ALEX LARRAVE HAVENS
Strategic leader focused on program management, cross-functional process creation, and stakeholder engagement. Action-oriented executor with a track record of integrating data and process standardization to achieve repeatable and scalable results. Empathetic people manager with expertise in training and enabling teams to meet aggressive goals in dynamic environments.
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