Alexandra Stracey
Associate Director, Customer Success @Viamedia
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WORK HISTORY
Associate Director, Customer Success @Viamedia
Lead a team, driving excellence in client delivery, communication, and campaign performance. Serve as a strategic partner in key business conversations, influencing go-to-market plans, client growth strategies, and revenue expansion opportunities. Oversee end-to-end client success across accounts, ensuring alignment between client objectives and organizational priorities. Collaborate cross-functionally with Sales, Product, and Operations to translate client needs into scalable ad tech solutions and measurable outcomes. Foster a culture of proactive client management, mentorship, and data-driven decision-making within the Customer Success organization.
EDUCATION
CEA CAPA Education Abroad
Liberal Arts & Italian Culture
California Polytechnic State University-San Luis Obispo
Business Administration
ABOUT ALEXANDRA STRACEY
Dynamic and passionate marketing professional with a keen enthusiasm for crafting and executing customer-centric, commercial strategies, particularly in the digital marketing industry. Recognized for customer orientation, organizational prowess, professionalism, and the capacity to assume leadership responsibilities at a moment\'s notice.Alexandra proudly holds English, German, and American citizenship. Her tri-national identity is a testament to her global perspective, and her advocacy extends beyond the professional realm. She is dedicated to championing mental health causes and breaking down barriers, embodying the ethos of a well-rounded, empowered individual.In her previous role as a Strategic Account Manager at Nexxen, a unified advertising technology company born from Amobee, Tremor Video, and Unruly, Alexandra managed and grew a portfolio of clients, delivering tailored solutions for their paid media needs. She leveraged her marketing expertise, organizational prowess, and professionalism to ensure client satisfaction, retention, and performance. She also collaborated with internal departments to coordinate campaign updates, troubleshoot issues, and provide clients consistent reporting and strategic insights.Alexandra\'s extracurricular interests are as diverse as her background, ranging from the thrill of snowboarding to the tranquility of hiking. She is an avid international traveler, always seeking new experiences, and has a strong commitment to various fitness-related activities.
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