Alex Jorgenson
Senior Community Coordinator @Collibra
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WORK HISTORY
Senior Community Coordinator @Collibra
New York, NY, US
Led strategies to drive active participation, facilitate communication, and strengthen relationships within the Data Citizens Community. Served as the primary point of contact for community members, addressing their needs, resolving concerns, and optimizing their experience.Key Accomplishments & Responsibilities: • Developed and refined processes to enhance customer and stakeholder success within the Collibra Community. • Implemented engagement strategies that fostered active participation and long-term community growth. • Co-led the migration to a new community platform, designing a new engagement strategy to improve user experience. • Launched Customer User Groups (Data Citizens Circles) by industry and region, driving deeper customer connections. • Enhanced the Community Roadmap, fostering collaboration between Collibra teams and customers. • Revamped the community taxonomy and layout in partnership with Product, Support, and Digital teams for an optimized user experience. • Created enablement documentation and evergreen content for both internal and external teams. • Contributed to the development of ROI metrics to measure the impact of the new community platform.
ABOUT ALEX JORGENSON
I help B2B & B2C SaaS communities thrive. With 8+ years in community strategy and management, I turn customer feedback into actionable insights that drive Product, Sales, and CX success.At Collibra, I lead initiatives that boost engagement, amplify voices, and create champions within the Data Citizens Community. From orchestrating innovative programs to managing a full platform migration, I thrive at the intersection of operational strategy and human connection.Previously, I helped grow WalkMe’s global community to members in just six months, fostering engagement, collaboration, and customer success along the way. I’ve also led programs at WalkMe World and Allobee, sharpening skills in social networking, business development, and cross-functional collaboration.I find joy and am fueled by people-driven, data-backed approaches that connect, engage, and inspire—turning communities into a source of insight, advocacy, and real business impact.
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