Alexa Niehaus
Associate Customer Success Manager @ExtraHop
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WORK HISTORY
Associate Customer Success Manager @ExtraHop
Seattle, WA, US
Recently promoted from intern to associate customer success manager, I manage a portfolio of 100+ customer accounts, serving as the primary support liaison and ensuring timely communication, issue resolution, and customer satisfaction. Over the summer I increased customer engagement by conducting targeted outreach to low-touch and reactive accounts, resulting in improved participation and greater retention rates. I analyze customer data and account activity to identify upselling and cross-selling opportunities, driving additional value for clients and the company. I utilize CRM tools like Salesforce and Gainsight to track customer interactions, update account statuses, and maintain comprehensive client profiles, ensuring outreach efficiency and supporting better decision-making processes.
EDUCATION
CIEE Council on International Educational Exchange
Finance and Marketing
University of Washington
Bachelor of Business Administration - BBA (in progress), Marketing and Finance
Mount Si High School
High School Diploma
ABOUT ALEXA NIEHAUS
CS Manager at ExtraHop | University of Washington Alumna
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