Alex Rios
Sr Manager Data Architecture Billing Domain @Verizon
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WORK HISTORY
Sr Manager Data Architecture Billing Domain @Verizon
Miami, FL, US
Directed architectural strategies and operations for SaaS platforms, ensuring scalability, security, and high availability to support business growth.•Migrated 14 million customer records to Oracle BRM on AWS, modernizing systems within a hybrid BSS ecosystem and optimizing performance.•Designed phased roadmaps for complex initiatives, aligning solutions with organizational goals and increasing platform efficiency by 30%.•Managed vendor relationships, ensuring SLA adherence and consistent platform performance.•Championed data governance frameworks, improving compliance by 30%(SOX, PCI, PII, CCPA, HIPAA) and reducing incidents by 20%.•Optimized Oracle BRM integration with Oracle E-Business Suite and tax engines, reducing the Order-to-Cash cycle by 20% and increasing cash flow by 30%.•Deployed and integrated the Qualtrics CX platform, transforming feedback analysis and driving strategic initiatives.•Engineered migrations to cloud-native architectures, enhancing performance while minimizing disruptions.•Spearheaded multi-domain strategy integrations, enhancing business capabilities and customer support systems.•Designed and managed platform release processes, ensuring seamless user experiences and system stability through rigorous testing and deployment.•Advocated for automation, implementing AWS CloudFormation and Systems Manager to reduce downtime by 15%.•Applied expertise in Telecom OSS/BSS, Order Orchestration, and Customer Information Management to deliver successful outcomes.•Mentored and developed technical teams, fostering expertise in SaaS management and platform optimization.•Partnered with senior leaders to align technology solutions with business objectives, driving innovation and measurable impact.•Championed security-by-design principles, achieving a 20% reduction in security incidents through proactive measures.•Delivered a technology roadmap that increased ROI, aligning SaaS capabilities with long-term business strategies.
EDUCATION
The University of Alabama
Beachelors, Management Information Systems
SKILLS
ABOUT ALEX RIOS
I am a results-driven technology leader passionate about creating impactful solutions that drive business value and elevate customer experiences. With a background in Telecom OSS/BSS, Order Orchestration, Customer Information Management, and cloud-based infrastructures, I bring a blend of technical expertise and strategic insight to align high-stakes projects with overarching business objectives. My approach ensures each solution not only meets performance expectations but also sets new standards for innovation. Collaborating closely with executive teams, I have led transformative projects that meet rigorous timelines and position technology as a critical driver of business success.My leadership style centers on cultivating a high-quality engineering culture focused on ownership, accountability, and continuous improvement. Leading hybrid teams within an Agile framework, I balance speed with precision to consistently deliver high-impact results. Together, we have deployed complex, scalable solutions on cloud platforms, serving millions of users with excellence. Our meticulously planned roadmaps honor architectural integrity while remaining flexible to adapt to evolving needs, enabling my teams to achieve outcomes that are both technically robust and strategically aligned.Effective technology leadership, in my view, requires a clear vision and an ability to unite people around shared goals. My expertise spans scalable solution design, strategic project management, and deep experience with cloud platforms like AWS, empowering me to build systems that are resilient, secure, and future-ready. Whether implementing customer data management solutions, enhancing operational efficiencies, or optimizing IT infrastructures, I am committed to frameworks that deliver immediate impact while supporting sustainable growth.Balancing technical acumen with visionary leadership, I strive to help organizations harness technology for lasting success. I bring a forward-thinking approach to each project, transforming strategic goals into tangible outcomes that resonate across departments. As I continue my journey, I am excited to make a meaningful difference, blending innovation, collaboration, and a dedication to quality to unlock new possibilities for businesses and their customers.
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