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Alex R.
Engagement Manager @VISION Consulting
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WORK HISTORY
Engagement Manager @VISION Consulting
Dublin City, IE
EDUCATION
University College Dublin
Creativity Innovation and Digital Entrepreneurship and or Design Thinking & Digital Marketing
London Business School
Accelerated Development Programme
ABOUT ALEX R.
As a Lead Customer Experience Product Manager at SSE Airtricity, I am responsible for designing and delivering innovative solutions that enhance the customer journey and satisfaction across multiple channels and touchpoints. I have over three years of experience in this role, and I leverage my MBA and management consulting skills to identify customer needs, conduct market research, and collaborate with cross-functional teams to create and launch new products and services that meet and exceed customer expectations.Prior to joining SSE Airtricity, I worked as an Engagement Manager at VISION Consulting, where I led and managed consulting projects for various clients in the energy, retail, and healthcare sectors. I applied my expertise in business planning, new business development, and process improvement to help clients achieve their strategic goals and optimize their performance. I also have two years of experience as a Regional Operations Manager at Sue Ryder Foundation Ireland, where I oversaw the operations and finances of 12 charity shops and supported the fundraising and marketing activities of the organization.
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