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Alex M.
Client Operations-renewals @Optiv
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WORK HISTORY
Client Operations-renewals @Optiv
Denver, CO, US
Own global renewal operations supporting enterprise cybersecurity clients, ensuring accurate, timely execution across complex multi-vendor contracts and subscription models.Drive renewal retention and expansion outcomes by partnering with Sales, Customer Success, Finance, and Legal to resolve pricing, entitlement, and contratual challenges.Implement scalable renewal processes and forecasting discipline, improving renewal predictability, operational efficiency, and client experience across a global account base.Act as a strategic escalation point for high-risk renewals, proactively mitigating churn and protecting recurring revenue.Consistently achieve 100-110% renewal attainment across multi-million dollar enterprise cybersecurity accounts.
EDUCATION
University of Oregon
Journalism and Sociology
ABOUT ALEX M.
Performance-driven Renewals Account Manager with experience maximizing customer retention and driving recurring revenue across enterprise SaaS and cybersecurity accounts. Skilled in contract negotiation, retention strategy, and cross-functional collaboration with sales, finance, and legal to deliver predictable revenue and growth. Known for exceeding renewal targets, reducing churn, and strengthening long-term client relationships by aligning business outcomes with product value. Adept at leveraging CRM analytics to forecast, identify expansion opportunities, and streamline renewal operations in fast-paced environments.
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