Alessio Quaglio
Manager Process & System Improvement @Royal Caribbean Group
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WORK HISTORY
Manager Process & System Improvement @Royal Caribbean Group
Miami, FL, US
Led AI & Data Transformation: Designed and implemented AI-driven workflows, predictive analytics, and automation to reduce manual effort and improve decision speed.Power BI & Databricks Integration: Spearheaded projects to migrate operational dashboards from Excel to Power BI, enabling real-time insights and reducing reporting cycle time by 20%.Operational Innovation: Partnered with IT and hotel leadership to deploy Smartsheet and centralized data systems, improving cross-functional collaboration and scalability.Cost & Efficiency Gains: Automated staffing workflows to cut overtime and prevent bottlenecks during peak periods, supporting cost savings and workforce well-being.
EDUCATION
Cornell University
certificate, Organizational Leadership
Sapienza Università di Roma
University higher Biomedical Engineering, Biomedical/Medical Engineering
Sapienza Università di Roma
University degree Clinical Engineering, medical engineering
Cornell University
Hospitality Managment 360, Hospitality Administration/Management
SKILLS
ABOUT ALESSIO QUAGLIO
I’m a project leader at the intersection of process optimization and systems integration, focused on turning complex hotel operations (both shipboard and shoreside) into streamlined, data‑driven workflows. I partner cross‑functionally with operations, IT, and product teams to design and deploy AI‑enabled processes and centralized data platforms that lift service quality, reduce cycle time, and improve decision speed.My approach blends Lean thinking with practical delivery: clarify the problem, instrument the process, visualize performance, then iterate. I’ve led initiatives on Power BI reporting, data pipelines, and automation that improved first‑contact resolution, reduced manual effort, and unlocked real‑time operational insight. I enjoy mentoring teams, building simple tools that scale, and translating frontline needs into solutions executives can trust.Core strengths: program leadership, stakeholder management, change adoption, and turning ambiguous goals into executable roadmaps. Passionate about hospitality and the guest journey, I thrive in fast‑moving environments where clarity, empathy, and measurable outcomes matter.
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