Alesia Walk
Client Services Consultant Ii National Accounts @MetLife
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WORK HISTORY
Client Services Consultant Ii National Accounts @MetLife
Atlanta, GA, US
Overall accountability for: client requests, leading projects, providing clients with alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams.Provides exceptional customer service to support ongoing customer delivery and client satisfaction.Leads and participates in both customer- and internal-facing presentations and meetings.Collaborates and acts as a liaison to assist with problem resolution and troubleshooting.Participates in client account audits and strategic planning process.Partners with Financial team in completion of client reports; analyzing results and identifying trends.Leads and coordinates implementation of the addition of MetLife products on a basis.Participates in strategy meetings, establishes specific processes and reports, reviews contract documents, completes broker agreements, creates process manuals and inputs and ensures accurate input of data in MetLife systems.Maintains awareness and knowledge of MetLife’s and competitors’ products and trends.Perform other related duties as assigned or required.
EDUCATION
University of West Georgia
Organizational Leadership
SKILLS
ABOUT ALESIA WALK
Self-motivated, enthusiastic people professional with over 10 years’ experience in areas…
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