Alen Howard
Account Manager @The Church of Jesus Christ of Latter-day Saints
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WORK HISTORY
Account Manager @The Church of Jesus Christ of Latter-day Saints
Salt Lake City, UT, US
Partner to find and create solutions that meet the divinely appointed responsibilities of the Church. Foster an environment of trust and unity. Build upon each other\'s strengths and ideas to create effective products. Deliver effective and timely communication. Participate in the strategic/creative processes. Manage internal clients, provides strategic counsel, and assists in business development.
EDUCATION
University of Oklahoma
Bachelor's
Arizona State University
Master's
SKILLS
ABOUT ALEN HOWARD
I am an award-winning Education and Customer Success leader, with 20+ years experience within private and public companies. I have demonstrated the ability to develop long-term relationships as a trusted advisor through effective strategic planning, collaboration, and execution. My ability to drive toward realized value and return on investment of SaaS platform adoption, enables me to expand and enhance relationships in a consultative way. My top skill as a Customer Success leader is my ability to collaborate with all stakeholders at each level to ensure success.EXPERTISE:Customer Relationship ManagementChange ManagementSaaSCollaborationEnterprise AdoptionTeam LeadershipStrategic PlanningProject ManagementProgram ManagementTrusted AdvisorWHAT PEOPLE HAVE SAID LATELY ABOUT ME AND THE WORK I DO:\"He’s one of the most thorough, proactive, on top of it CSMs I’ve ever worked with.\" Elsa Mayer (Community Manager, Snowflake)\"Alen does a good job of really listening to the customer, hearing their concerns, and basing the conversation on their concerns. This is a great differentiator for Alen, where many CSMs and AEs focus on pitching their solution or giving their message, even if that’s not what the customer wants. This active listening leads to meeting content that is more focused on customer needs, and happier customers who see that Alen is focusing on them and their needs.\"Tessa Colich (VP of Customer Success, Bevy)\"He not only brought a high level of dedicated support to Bevy customers but his strategic mindset helped drive our customers to a growth mindset.\"Duy Tran (Director of Product, Bevy)\"Alen has a gift for zeroing in on exactly what a customer needs to make them successful and clearly articulating it to product teams and then following up. He keeps the customer front and center in everything he does.\" Martin Remy (VP of Data Science and Analytics, Bevy)\"Alen’s integrity is one of the most consistently noticed characteristics the clients heworks with mention. He advocates for his clients and takes responsibility for making sure that.they can trust he will follow through and deliver on those promises. The clients notice this, and.these relationships opened doors that others had failed to open before him. He has helped to coach/develop the other members of his team and his reputation has caused others to seek him out to learn the effective practices he has used in his region. Those who have.followed his guidance have found similar success in their areas.\"Katie Hill (Quality Instruction Coordinator, USBE)
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