Aldwin U.
Senior Software Support Engineer @IBM
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WORK HISTORY
Senior Software Support Engineer @IBM
Toronto, ON, CA
Gained expertise in Electronic Data Interchange (EDI), supply chain management, and B2B integrations by supporting client engineering teams and upholding Service Level Agreements (SLAs) and Objectives (SLOs) for Software as a Service (SaaS) clients.• Applied technical and negotiation skills to collaborate with SaaS Operations/DevOps, and Engineering teams to triage and resolve client issues, driving quality, scalability, and serviceability into the premium Sterling B2Bi SaaS offering.• Conceptualized and implemented The Pepper Suite, an AI-driven solution leveraging Pepper by SoftBank Robotics to drive in-office employee engagement, resulting in winning the People\'s Choice Award in IBM\'s Jumpstart Program.Intern from May 2020 to December 2022; started Full Time in January 2023
EDUCATION
York University- Lassonde School of Engineering
Bachelor of Science - BS
ABOUT ALDWIN U.
Graduated from York University in 2023 with a degree in Computer Science. At IBM, I actively pursue opportunities to expand my expertise in Software Dev/Support and driving for meaningful AI applications. Beyond tech, I\'m also the founder of Amor Studios, bringing together creativity and client success through photography!
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