Alain Dion
Senior Project Manager @Hgc Technologies
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WORK HISTORY
Senior Project Manager @Hgc Technologies
Montreal, QC, CA
EDUCATION
Collėge des Eudistes
Diplôme d'Études Secondaires
Collège Marie-Victorin
DEC, Sciences Pures
Institut Herzing
CEC, Programmer Analyst
McGill University- School of Continuous Studies
Professional Development Certificate in Project Management, Project Management
Université TÉLUQ
Certificat en administration (en cours), Certificat en administration (en cours)
SKILLS
ABOUT ALAIN DION
Recognized Information Technology Professional with more than 30 years experience in IT, 8 of which leading high performing IT operational and technical teams, the last 10 in project coordination/management. Familiar with both large and small companies within the manufacturing, retail and corporate sectors, I specialize in large telecom and infrastructure deployment. Excellent analytical and problem solving skills with a track record of reducing cost while improving stability and operational excellence. Expert in applying and integrating ITIL/IT service management best practices in day to day operations. Skilled negotiator and communicator with the ability to improve communication and relationships between both internal and external stakeholders. Results driven with focus on customer satisfaction. Talented in recruiting, mentoring and retaining highly skilled individuals. Fluently Bilingual (English/French);Specialties: Project Coordination/management (expert in planning and delivering large scale telecom/infrastructure solutions)ITIL/IT Service Management,IT Infrastructure Services, integration, optimisation & management,IT Operations management, processes, consolidation & optimisation.Infrastructure change and configuration Management.Incident & crisis management.Business continuity and availability.Unix, Windows, Novell, SAN, VM, LAN, WAN, Telephony, Desktop services. Call center, help desk, Internet, Intranet, Network services (DNS, Proxy, DHCP). Monitoring and automation. IT compliance and security
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