Natasha Jabbour
Engagement Manager @Hgc Technologies
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WORK HISTORY
Engagement Manager @Hgc Technologies
As an Engagement Manager, I enable our stakeholders to optimize their daily operations on ServiceNow, backed by a skilled team of Business Analysts, Implementation Specialists, and Developers. My focus is on driving efficiency, fostering collaboration, and identifying opportunities for growth.Key Responsibilities:Strategic Resource Planning – Managing resource allocation, work prioritization, and team capacity to ensure smooth operations.Client Engagement & Communication – Conducting weekly, monthly and quarterly check-ins not only to maintain ongoing activities but also to review, strategize and plan for the future. Growth & Optimization – Identifying opportunities to enhance client workflows, drive automation, and maximize platform value.Agile Delivery & Scrum Leadership – Running internal scrums, setting sprint priorities, and ensuring alignment between client expectations and development execution.Engagement Strategy – Crafting and implementing strategies for continuous platform support and service enhancement.I thrive in dynamic environments where my team and I can bridge the gap between technology and business needs, ensuring seamless collaboration and delivering tangible results.
EDUCATION
Université de Montréal
Relations Industrielles
Udemy
CAPM - Certified Associate in Project Management
HEC Montréal
DESS
Collège Jean De Brébeuf
Individu
Scrum 101
Professional Scrum Master
ABOUT NATASHA JABBOUR
Engagement Manager at HGC Technologies
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