Albina Kamm
Head of Customer Service Operations Augmented Reality Program @Carl Zeiss Vision International Gmbh
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WORK HISTORY
Head of Customer Service Operations Augmented Reality Program @Carl Zeiss Vision International Gmbh
Leading the service operations setup for an innovative augmented reality program- Defining scalable customer support workflows and operating models - Coordinating cross-funtional topics with IT, Business functions, Data Privacy & InfoSec- Establishing KPIs, governance structures and service quality standards- Driving service readiness on international level
EDUCATION
ESCP Business School
Master's degree (London/Berlin), Business Strategy and European Business Environment
ESCP Business School
Master's degree
ABOUT ALBINA KAMM
I\'m a service operations leader with a background that spans customer support, sales operations, process optimization and cross-functional program delivery. I work at the interface of multiple functions - including IT, controlling, marketing and operations - and I\'m comfortable coordinating topics that require both strategic oversight and hands-on structuring. My focus is on designing service processes that scale, improving operational maturity and enabling teams to deliver consistent value to customers. I have experience implementing digital and AI-driven solutions within service environments, ensuring that technology supports real operational needs rather than adding complexity. I focus on building environments where teams can perform effectively, where processes are consistent and where customer impact is at center of decision-making.
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